Terms of service
These Terms of Service govern the use of the website and services of the Fayne Derevo online store. By accessing our website or placing an order, you agree to be bound by the terms outlined below.
1. General Information
Fayne Derevo is a brand registered and operating in Ukraine.
We conduct our business officially as a sole proprietor (FOP).
Contact details:
2. Use of the Website
You agree to use our website for lawful purposes only and not to violate any applicable laws, third-party rights, or these Terms of Service.
We reserve the right to refuse service to anyone for any reason at any time.
3. Product Information
We make every effort to ensure that product descriptions, specifications, and images are accurate and up to date.
However, we do not guarantee that all descriptions or images perfectly reflect the actual product, as minor differences may occur due to screen settings or the handmade nature of our products.
4. Production and Shipping
All products are made and shipped from Ukraine.
-
Production time: 5–7 business days
-
Delivery time: 7–14 days, depending on the destination country and carrier performance
Delivery times are estimates and may vary due to factors beyond our control, including customs inspections and logistical delays.
5. Returns and Exchanges
We accept returns within 30 days from the date you receive your order.
Return conditions:
-
the item must be unused and in its original condition;
-
the item must be returned in its original packaging;
-
proof of purchase is required.
Personalized items:
-
personalized items are not eligible for return;
-
items with custom dimensions made specifically to the customer’s request are not eligible for return.
To initiate a return, you must contact us using the contact details above before sending the item back.
6. Damages and Defects
Please inspect your order upon delivery.
If the item is damaged, defective, or incorrect, contact us as soon as possible so we can evaluate the issue and resolve it.
7. Limitation of Liability
We are not responsible for delays or failure to fulfill obligations caused by events beyond our reasonable control, including disruptions in postal services, customs authorities, or other force majeure circumstances.
8. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time.
The most current version will always be available on our website.
9. Contact Information
For any questions regarding these Terms of Service, please contact us:
- shop@faynederevo.com
-
WhatsApp / phone: +380731040445