Terms of service
These Terms of Service govern your use of the Fayne Derevo website and services. By accessing our website or placing an order, you agree to be bound by the terms and conditions outlined below.
1. General Information
Fayne Derevo is a brand registered and operating in Ukraine.
We conduct our business officially as a sole proprietor (FOP).
2. Use of the Website
You agree to use our website only for lawful purposes and not to violate any applicable laws, third-party rights, or these Terms of Service.
We reserve the right to refuse service to anyone for any reason at any time.
3. Product Information
We make every effort to ensure that product descriptions, specifications, and images are accurate and up to date.
However, due to differences in screen settings and the handmade nature of our products, minor variations in appearance, color, or details may occur. We cannot guarantee that every product image or description will exactly match the final item.
4. Production and Shipping
All products are handmade and shipped from Ukraine.
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Production time: 5–7 business days
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Delivery time: 7–14 days, depending on the destination country and carrier performance
Delivery times are estimates and may vary due to circumstances beyond our control, including customs inspections, carrier delays, or other logistical issues.
5. Returns and Exchanges
We accept returns within 30 days from the date you receive your order.
Return conditions:
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The item must be unused and in its original condition.
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The item must be returned in its original packaging.
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Proof of purchase is required.
Personalized items:
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Personalized items are not eligible for return.
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Products with custom dimensions made specifically according to the customer’s request are not eligible for return.
To request a return, please contact us using the contact details above before sending the item back.
6. Damages and Defects
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible so we can review the issue and find a suitable solution.
7. Limitation of Liability
We are not responsible for delays or failure to fulfill our obligations caused by circumstances beyond our reasonable control, including postal service interruptions, customs delays, or other force majeure events.
8. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time.
The latest version will always be available on our website.
9. Contact Information
For any questions regarding these Terms of Service, please contact us:
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Email: shop@faynederevo.com
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WhatsApp / Phone: +380731040445